• NBA League Pass Questions
• General questions
• Blackout questions
• How to order questions
• NBA League Pass Broadband
• Troubleshooting questions

NBA League Pass questions

Q: WHAT IS NBA LEAGUE PASS?
A: NBA LEAGUE PASS is a digital subscription basketball programming package of NBA regular season games that are played outside your local viewing area. The basketball games included in NBA LEAGUE PASS are in addition to those available on ABC, TNT, NBA TV, ESPN & ESPN2 and your in-market networks (such as a regional sports network and/or over-the-air station).

Q: HOW MANY GAMES CAN I EXPECT TO SEE ON NBA LEAGUE PASS?
A: As an NBA LEAGUE PASS subscriber, you will see up to 40 games each week from outside your local viewing area throughout the regular season.

Q: WHAT CHANNELS IS NBA LEAGUE PASS PROGRAMMING ON?
A: Channels vary by cable system. Please check your programming guide.

Q: ARE PLAYOFF GAMES INCLUDED IN NBA LEAGUE PASS?
A: No, but all playoff games are available on ABC, TNT, NBA TV, ESPN & ESPN2 or your local stations.

Q: IF I ONLY WANT TO WATCH MY HOME TEAM, SHOULD I PURCHASE NBA LEAGUE PASS?
A: No, NBA LEAGUE PASS is designed for you to be able to watch games other then just your home team. Local games are generally available on your Regional Sports Network or over-the-air network.

General

Q: DO I HAVE TO HAVE DIGITAL CABLE TO ACCESS THIS PACKAGE?
A: NBA LEAGUE PASS is available with digital cable.

Q: WHEN DOES THE NBA SEASON BEGIN AND END?
A: The NBA Regular Season Begins October 27, 2009 and ends April 14, 2010.

Q: WHAT IS THE PRICE OF THE NBA LEAGUE PASS PACKAGE?
A: Order NBA LEAGUE PASS today for 4 payments of $47.25

Q: WHAT NATIONAL NETWORKS CARRY NBA GAMES?
A: ABC, TNT, NBA TV, ESPN & ESPN2.

Blackout

Q: WHAT ARE BLACKOUTS?
A: Blackouts are when a televised game cannot be shown in certain areas.

Q: WHY ARE THERE BLACKOUTS?
A: Blackout restrictions exist to protect the local television telecasters of each NBA game in the local markets of the teams. Blackouts are not based on arena sell-outs. Keep in mind that blackout policies and restrictions are different for every sports package that your system may carry.

How To Order

Q: DO I HAVE TO ORDER THE FREE PREVIEW?
A: No. Just tune to the NBA LEAGUE PASS channels and enjoy the games!

Q: HOW DO I ORDER THE NBA LEAGUE PASS PACKAGE ON DIGITAL CABLE?
A: Call 888-SPORTS-iN or your local cable company. Ordering methods vary by cable system.

Q: DO I NEED ANY SPECIAL EQUIPMENT TO VIEW NBA LEAGUE PASS ON SPORTS iN DEMAND? DO I NEED A CABLE BOX, FOR EXAMPLE?
A: You will need a digital cable box.

NBA LEAGUE PASS Broadband questions

Q: What is NBA LEAGUE PASS Broadband?
A: NBA LEAGUE PASS Broadband is the online version of NBA LEAGUE PASS that lets television subscribers also access their live NBA games online at no extra cost. An active NBA LEAGUE PASS subscriber, you can also access your NBA LEAGUE PASS games on your computer with NBA LEAGUE PASS Broadband with the same local blackout rules in effect.

Q: Is there any extra fee to NBA LEAGUE PASS subscribers to access NBA LEAGUE PASS Broadband?
A: There are no extra fees to access NBA LEAGUE PASS Broadband. It is included in your NBA LEAGUE PASS subscription.

Q. If I am an active NBA LEAGUE PASS subscriber, how to I access the games online?
A: All the available games are listed on the NBA LEAGUE PASS Broadband page. You must first enter your NBA.com member name and password, then click on the game you want. Choose your NBA LEAGUE PASS provider and enter your account number. Once verified, your selected game will begin to play.

Q: If my provider name isn't listed or I receive an error message how do I verify my subscription?
A: Fax a copy of your bill with your charge for NBA LEAGUE PASS that includes your zip code, along with your name and e-mail address on it to:

NBA LEAGUE PASS Broadband Fax #: 404-878-4093

You will receive an e-mail validating your account and providing you access to NBA LEAGUE PASS Broadband. Please allow 3-5 days after you send in your bill to become authorized for NBA LEAGUE PASS Broadband.

Q: What technical requirements are necessary to watch NBA LEAGUE PASS Broadband?
A: NBA LEAGUE PASS Broadband is best viewed on a computer running Windows XP or 2000, with Windows Media 9 or 10 and Internet Explorer 5.x, on a high-speed or broadband Internet connection (i.e Cable Modem or DSL, or LAN). The games are optimized for 500k and 768k connections.

Q: How do I contact support?
A: If you are having issues on NBA LEAGUE PASS Broadband, you can visit the support form for Web-based customer service.

Troubleshooting questions

Q. I ORDERED THE NBA LEAGUE PASS PACKAGE AND IT’S NOT SHOWING UP ON MY TELEVISION.
A. Call your local cable company to have the problem corrected.